Frequently Asked Questions

Have questions? We've got answers! If you don't see what you're looking for, feel free to contact us.

Shipping & Delivery

How long does shipping take?
Standard shipping takes 5-13 business days after your order is processed (1-3 business days). Express shipping (when available) takes 3-7 business days. International orders typically arrive within 10-20 business days.

Do you offer free shipping?
Yes! We offer free shipping on select products. Look for the "Free Shipping" badge on product pages.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and costs vary by location.

Returns & Refunds

What is your return policy?
We offer a 30-day return window for most items. Products must be unworn, unused, with tags and original packaging. EU customers have a 14-day cooling-off period. See our Refund Policy for full details.

How do I start a return?
Contact us at shoppflowstore@gmail.com or call 727-563-4404 with your order number. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 10 business days of approval. It may take an additional 5-7 business days for the funds to appear in your account, depending on your bank.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, Shopify Pay, Apple Pay, and Google Pay.

Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Can I cancel or modify my order?
If you need to cancel or change your order, contact us immediately at shoppflowstore@gmail.com. Once an order is processed and shipped, we cannot make changes, but you can return it per our return policy.

I didn't receive an order confirmation. What should I do?
Check your spam/junk folder first. If you still don't see it, contact us with your order details and we'll resend it.

Products

Are your products high quality?
Yes! We carefully select every product based on quality, functionality, and real-world usefulness. We only offer items we'd use ourselves.

Do you offer warranties on products?
Warranty coverage varies by product. Check individual product pages for specific warranty information, or contact us for details.

How do I care for my products?
Care instructions are included with most products. For specific questions, check the product description or reach out to our team.

Will you restock sold-out items?
We do our best to restock popular items quickly. Sign up for restock notifications on product pages, or contact us to check availability.

Account & Privacy

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track orders and manage returns.

How do you use my personal information?
We only use your information to process orders, improve your shopping experience, and send occasional updates (if you opt in). See our Privacy Policy for full details.

Can I unsubscribe from emails?
Yes! Click the "Unsubscribe" link at the bottom of any email, or contact us to update your preferences.

Contact & Support

How can I contact customer support?
Email us at shoppflowstore@gmail.com or call 727-563-4404. We typically respond within 24 hours.

What are your business hours?
Our customer support team is available Monday-Friday, 9 AM - 6 PM EST. We'll respond to weekend inquiries on the next business day.

Still have questions? We're here to help! Contact us anytime.